We try to answer most of the queries that might arise while you navigate our website.
However, in the unlikely scenario you do not find an answer to your question, feel free to call us 24/7 or drop us an email through out contact form.
General
What is Citybytes?
A platform which binds the explorer to an experience, and a welcomer who breathes life into it. It allows you to discover and book unique experiences in your neighbourhood, and in cities, near and far.
Who can use Citybytes?
For all those who believe, being ‘out’ is ‘in’.
When will there be a Citybyte in my city?
Chances are, it is already there. If it is not, we are working very hard to get it there or else, we are looking for someone like you to help us bring Citybytes to our city.
Is there any Citybyte app?
Coming soon!
The Citybytes team is working on enhancing your experience on mobile devices, however, our website is completely mobile browser compatible.
Registration and Sign In
How do I register with Citybytes
Easy. Click on the Register link and enter your email address. We’ll send an account activation link to your inbox; click that and you’re all set with a Citybytes account. The account activation link expires 3 days after you give us your email address so be sure to activate your account within that time
Do I have to register with Citybytes?
Yes.
Registering saves you the hassle of typing out your details each time you want to make a booking. By registering, you also have the option of receiving great travel offers (and there are lots) from us by email.
Are there any benefits of registering with Citybytes
If you travel frequently and like our service, registering has several benefits:
- Save profile information for travellers & say goodbye to repetitive typing
- View complete history of all your travel bookings and searches
- Print out e-tickets & invoices at any time for all your bookings
- Email trip details at any time
So go on get a CityBytes account today
How do I change my password?
Sign in to your Citybytes account. In the My Account section under the profile tab, click on the <Change your password> option. Then hit the <Save profile> button on the bottom.
What if my password is not recognised?
Check your username and password again. And again.
Passwords are case sensitive; make sure your caps lock isn’t on.
If you’ve forgotten your password, use the <Forgot password?> link and type in your email address.
We’ll then send you a secure password or instructions on how to reset your password.
I’ve forgotten my password. What do I do?
Don’t worry, it happens to the best of us. On the login page, click <Forgot password?> and follow the on–screen instructions and we’ll send you an email telling you what to do.
How do I edit my account information?
Sign in to your Citybytes account and get to the <My Account> tab. You can edit your information here. Just be sure to hit the <Save profile> button when you’re done.
How do I log out of Citybytes when I’m done?
Hover on your account Avatar on top right corner and click the <Sign out> link that appears. You will be logged out in no time!
Pre-Sales FAQs
Can I book tickets for infants on Citybytes?
This depends purely on the tour.
What’s a Byte pass?
A Byte pass is a paperless electronic document with a unique booking number that neatly replaces the hassles of a paper ticket.
When you purchase a Byte pass, we email it to you after the booking is complete.
We are going paperless, so you can just show us the email confirmation with your booking id on it, which will suffice for all validation, along with a government photo identity proof.
What are the accepted ID Proofs?
- Passport
- Driving Licence
- Service identity card of state or central government
- PAN card
- Aadhar card
- Passbook issued by bank or post office
- Health Insurance Card issued by Ministry of Labour
- Pension Document with Photograph and authenticated Photo Voter Slip issued by the election machinery
- School/College ID Card (For Children Under 18 years only)
- Birth Certificate (For Infants and Kids upto 3 years)
What is the maximum number of seats I can book?
Depending on availability, a maximum of <n> (check if there is any limitation) seats can be booked at one time. If you need to book for more than <n> travelers you will have to re–complete the booking process for the additional travelers.
Can I book bytes in multiple cities?
Yes, but you have to book each city separately
Can I book multiple bytes in each city?
Yes. We would love to have you with us on any tour possible.
Does Citybytes offer any loyalty programmes?
Not that at the moment, but we would be coming up with our very own loyalty programme soon, which would reward the most active Citybyters
Bookings Questions
I’ve been getting zero results on the search page. What gives?
Clear your browser cache and try the search again. If you still don’t get any results, it may either be because we do not have a Citybyte for your particular requirement yet.
I entered my payment details and hit submit, and all I got was a blank screen! I got charged but don’t have a Byte pass. What now?
We’re really sorry for the inconvenience. Please don’t worry. We’ll call you within four hours and complete this booking offline. We suggest you do not try booking again as you may end up getting charged twice. If you’re really impatient, call us at and we’ll help you fix this immediately.
After Sales Questions
How do I know my reservation was booked?
We’ll send you an email to confirm your booking.
Do I need to confirm my reservation before I come for the Citybyte?
No, you don’t. If you really want to, though, you can by writing to our Customer Support Team at reachus@citybytesindia.com or by contacting the welcomer directly.
How do I get my Byte Pass ?
We’ll send your e–ticket details to the email address you gave us when you made your booking.
Do I have to show my Byte pass confirmation email at the Citybytes venue?
We are going paperless, so just the mail will do, You can show it to us on yout phone or any mobile device.
Do I have to show ID proof at the time of check–in?
Yes, it can be any of the below:
I’ve booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.
How do I print my Byte Pass?
You don’t need to. You can just show us the email confirmation on your phone or mobile device, that will suffice.
I have forgotten my trip id. What do I do?
Just login to your Citybytes account using the e–mail id you provided us while booking and your password.
If you’ve forgotten the password, you can use the <Forgot Password> feature
Is it possible to book tickets for another person through my account?
Yes, just enter the details of the passengers you want to book for when you’re asked to enter traveller details at the time of booking.
Cancellations/Refunds
How do I cancel a reservation?
Cancelling a booking you made on Citybytes is super easy. Here’s how:
- Log in to your Citybytes Account if you aren’t already signed in. Hit the ‘Sign in’ link on the top right corner of the page.
- Fill in your username and password on the subsequent page. If you haven’t set a password for your Citybytes Account yet, check your inbox for an email with the subject ‘Activate your Citybytes Account’. Open this email and follow the instructions within.
- All your upcoming trips are listed towards the top of your account page. Pick the one you want to cancel and hit the Citybyte ID associated with it.
- Hit ‘Cancellations’ on the trip details page to get started. Don’t worry this does not cancel your booking straight away.
- Select the checkbox against any explorers you would like to cancel and hit ‘Review Cancellation’ when done. You can only cancel parts of the booking that haven’t expired.
- Reconfirm the explorers you have selected and check the refund amount. Once you are convinced of your selection, hit ‘Yes, cancel now’. There is a possibility that the refund amount will be unknown at this stage.
- That’s it – you’re done.
What are the cancellation charges?
Short answer – it depends. Long answer – the cancellation charges depend on the tour
If I need to cancel my bookings, what’s the latest I can do this by?
With Citybytes, you can cancel your booking no later than 3 hours before the tour start time.
If you need to cancel your reservation within 3 hours of the departure you need to contact the welcome directly
Amendments (Rescheduling)
What is an amendment?
An amendment is a fancy word for a change in your plan.In our case it is opting for the same Citybyte on an alternative date
How do I make changes to a reservation?
You can either login to your citybytes account and change reservation on your own or you can call us 24×7.
How do I get my Byte pass (e-ticket) after an amendment?
We’ll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.
Can I cancel my tickets after an amendment?
Yes, but do not cancel from your citybytes Account, call customer support and cancel the same. If you have amended your journey with us then please cancel your trip 3 hrs before your amended travel date and time.
Troubleshooting | Tech Stuff
Do my browser’s privacy settings affect my Citybytes.com experience?
Citybytes works with most levels of your browser’s privacy settings, so your experience will not change.
Can I book on Citybytes if I’m using Mac OS X?
We love Apple and we love the Mac, so our developer will shoot someone if Citybytes didn’t support the Mac OS.
Some of the stuff I’m seeing looks a little bit old?
We do our best to serve you hot, fresh content. If you still see things that seem dated, try clearing your browser cache.
I’m getting an Expired Certificate warning.
This will happen only if you’re accessing our site using an old browser. Check with the certificate vendor for browser version compatibility, or switch to a newer browser.
The Citybytes website is moving slower than mud. What gives?
Our site’s usually pretty zippy, so it might actually be your Internet connection that’s slow. Check with your Internet Service Provider to see if there’s a problem on that end.
If it doesn’t get resolved, please drop us a mail at reachus@citybytesindia.com where or dev team will have to intervene!
What browser Works Best With This Site?
Citybytesindia.com works best on Google Chrome, Firefox, Safari, and Opera. Sadly we are in an era were Internet Explorer is left in the dust.
